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Duties and responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and emails
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Skills

• Proven oral and written english communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skills in using windows operating system
• Organization and work prioritization skills

Experience

• Atleast 18 years old
• Atleast senior high school graduate or high school graduate of old curriculum

Benefits

• Hmo

About TP

TP BEGAN OPERATIONS IN THE PHILIPPINES IN 1996 AND HAS GROWN TO BECOME A PREFERRED OFFSHORE CONTACT CENTER OUTSOURCING OPTION. THE COMPANY EMPLOYS OVER 60,000 PEOPLE IN THE COUNTRY
AND OPERATES AROUND 45,000 WORKSTATIONS IN 28 BUSINESS SITES LOCATED ACROSS METRO MANILA,
ANTIPOLO, CAVITE, BAGUIO, BACOLOD, CEBU, CAGAYAN DE ORO AND DAVAO.